Programmes written for your line of work.
The catalogue addresses an objective. Sector programmes also address a context: the rules, risks and vocabulary of your business. They are played the same way, in teams, on phones, with a facilitator who runs the room.
Banking
Banking and insurance
Compliance, fraud prevention, customer relationships and risk culture, played as a team.
- Get compliance right
- Thwart fraud
- Put the customer first
Medical
Medical and healthcare
Patient safety, handovers, hygiene, emergencies and caring for caregivers.
- Strengthen patient safety
- Smooth handovers
- Prevent caregiver burnout
Automotive
Automotive industry
Quality at the workstation, continuous improvement, workshop safety and the electric transition.
- Hunt down defects
- Speed up continuous improvement
- Make workshops safe
Food
Food industry
Food safety, traceability, fighting waste and cohesion among shift teams.
- Guarantee food safety
- Manage a product recall
- Fight food waste
The problem is not bad people in health care—it is that good people are working in bad systems that need to be made safer.
A review of reports from the Joint Commission reveals that communication failures were implicated at the root of over 70 percent of sentinel events.
The main objective of this standardisation is to prevent adverse events that may result from misunderstandings in communication between professionals.
Around 1 in every 10 patients is harmed in health care and more than 3 million deaths occur annually due to unsafe care.
Banking and insurance
Compliance, fraud prevention, customer relationships and risk culture, played as a team.
- Banking 01Get compliance rightBring compliance to life without reducing it to a box-ticking exercise.
- Banking 02Thwart fraudTrain teams to recognise phishing, impersonation and CEO fraud.
- Banking 03Put the customer firstRaise the quality of customer relationships, in branch and remotely.
- Banking 04Support the digital transformationBring every generation on board with new tools and new customer journeys.
- Banking 05Master riskShare a risk culture, from the front desk to senior management.
- Banking 06Protect customer dataMake banking secrecy and cybersecurity a shared reflex.
Operational risk is defined as the risk of loss resulting from inadequate or failed internal processes, people and systems or from external events.
The human element was involved in 62% of breaches.
Medical and healthcare
Patient safety, handovers, hygiene, emergencies and caring for caregivers.
- Medical 01Strengthen patient safetyShare the right reflexes to prevent adverse events.
- Medical 02Smooth handoversImprove communication between teams, departments and shifts.
- Medical 03Prevent caregiver burnoutLook after those who care for others, without making them feel guilty.
- Medical 04Master hygiene and infection controlMake infection prevention a collective reflex.
- Medical 05Prepare for emergenciesTrain teams to respond together when everything speeds up.
- Medical 06Humanise patient welcomeImprove the experience of patients and their families, from arrival to discharge.
As to diseases, make a habit of two things — to help, or at least to do no harm.
Out of every 100 patients in acute-care hospitals, seven patients in high-income countries and 15 patients in low- and middle-income countries will acquire at least one health care-associated infection during their hospital stay.
Automotive industry
Quality at the workstation, continuous improvement, workshop safety and the electric transition.
- Automotive 01Hunt down defectsRally production teams around quality at every workstation.
- Automotive 02Speed up continuous improvementBring lean and continuous improvement to life on the lines.
- Automotive 03Make workshops safeMake machine safety and co-activity the whole team’s business.
- Automotive 04Succeed in the electric transitionBring teams on board with new powertrains and new jobs.
- Automotive 05Synchronise the supply chainGet production, logistics and suppliers working together.
- Automotive 06Pass on know-howPass on experts’ skills and tips to new generations.
When applied to the workplace KAIZEN means continuing improvement involving everyone – managers and workers alike.
Accidents at work claimed 3 298 lives in the EU in 2023; there were 2.83 million non-fatal accidents.
Food industry
Food safety, traceability, fighting waste and cohesion among shift teams.
- Food 01Guarantee food safetyBring HACCP and good hygiene practices to life at every workstation.
- Food 02Manage a product recallTrain teams to carry out a product withdrawal and recall before they need to.
- Food 03Fight food wasteReduce losses, from raw materials to finished products.
- Food 04Unite shift teamsBuild bonds between day, night and weekend teams.
- Food 05Showcase food industry careersMake skills and know-how visible and attract new talent.
- Food 06Master allergensProtect allergic consumers, from goods receipt to the label.
Recalls due to undeclared food allergens are a leading cause of all food product recalls.
Unsafe food causes around 866 million illnesses and 1.5 million deaths annually.
Your sector isn’t on the list? Every programme in the catalogue can be adapted to your business, and we are happy to write a programme for your line of work. Let’s talk.