Get compliance right
Bring compliance to life without reducing it to a box-ticking exercise.
- The suspicious file
- Know your customer
- The red line
Sector · Banking and insurance
Banking and insurance team building
Compliance, fraud prevention, customer relationships and risk culture, played as a team.
In banking and insurance, trust is earned one case at a time. These programmes are designed for banks, insurance companies, mutual insurers and financial institutions that want to bring their procedures to life in a way an e-learning module cannot. Branches, contact centres, back office and head office play in the same teams, on their phones, with a facilitator running the room.
For Banks, insurance companies, mutual insurers, payment institutions
Rules you experience
Compliance and security procedures become situations to solve together, rather than a certificate to sign.
Branches and head office together
Teams mix roles: everyone discovers the constraints of others and the customer’s full journey.
Your cases, anonymised
The projected cases are drawn from your procedures, complaints and incidents, without any real customer data.
They said it, they measured itAll our sources
Those who promote and regulate health and safety need to understand how people think about and respond to risk.
Organizations lose an estimated 5% of revenue to fraud each year.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
Thwart fraud
Train teams to recognise phishing, impersonation and CEO fraud.
- True or false
- The CEO call
- The alert chain
Put the customer first
Raise the quality of customer relationships, in branch and remotely.
- The customer journey
- The complaint
- Reassuring words
Support the digital transformation
Bring every generation on board with new tools and new customer journeys.
- Yesterday, today, tomorrow
- The express demo
- The connected customer
Master risk
Share a risk culture, from the front desk to senior management.
- The risk map
- The chain reaction incident
- The continuity plan
Protect customer data
Make banking secrecy and cybersecurity a shared reflex.
- The indiscreet desk
- The right recipient
- The password
Compliance starts at the top. It will be most effective in a corporate culture that emphasises standards of honesty and integrity and in which the board of directors and senior management lead by example.
Other programmes that speak to your sector.
Before you book
What is digital team building?
A team building session in which teams play challenges on participants' phones while a big screen shows the running order, the scores and the cinematic sequences. A facilitator runs the room from start to finish. Everything happens in person.
Do we need to install an app?
No. Participants scan a QR code and play in their phone's browser. No account, no password, no installation. It works on iPhone and Android.
Is there a limit on the number of participants?
No. The platform adapts to your headcount, from a small team to the whole company, in one or several rooms.
What equipment do we need to provide?
No special equipment. We adapt to your room and your set-up, whatever it may be, and we bring whatever is missing.