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QHSE · Quality, Hygiene, Safety and Environment · programme 02

Develop a zero-defect culture

Foster collective rigour through precision challenges.

Why this programme

Rigour is a collective muscle. The programme strings together precision challenges where a single mistake costs the whole team: inspection, verification, a second pair of eyes. People learn the value of detail by paying for it, gently.

Jidoka is based on the concept of stopping immediately when abnormalities are detected to prevent defective products from being produced.

Toyota Motor CorporationToyota Production System, “Vision & Philosophy” page, 2024

What your teams experience

  1. The inspection: spot the defect among near-identical items, against the clock.
  2. The chain: each member validates one step, and the chain is only as strong as its weakest link.
  3. The double check: two teams inspect the same batch and compare.
  4. The cost of a defect: estimate what an error costs at each stage of the process.

Each activity opens and closes with a projected cinematic sequence, personalised for your teams. The facilitator sets the pace: nothing moves forward without them.

What the company gains

A culture of detail experienced as a team, and an awareness of the real cost of poor quality.

26 116

As of the end of December 2025, there are 26,116 International Standards and standards-type documents.

International Organization for Standardization (ISO)ISO in figures 2025, 2026

How we tailor it to you

Your wording, departments, figures and photos are built into the challenges and cinematic sequences, to the letter. The look follows your brand guidelines. Teams are formed on the spot or based on your organisation chart. The session report is delivered to you after the event.

The sources of this programme

Every game, measure and reminder in this programme builds on published research. The facilitator cites it in the debriefs, and you can check every reference.

  1. Crosby, P. B. (1979). Quality Is Free: The Art of Making Quality Certain. McGraw-Hill (ouvrage).
  2. Deming, W. E. (1986). Out of the Crisis. MIT Center for Advanced Engineering Study (ouvrage).
  3. Edmondson, A. C. (1996). Learning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error. Journal of Applied Behavioral Science, 32(1), 5-28. 10.1177/0021886396321001
  4. van Dyck, C., Frese, M., Baer, M., & Sonnentag, S. (2005). Organizational error management culture and its impact on performance: A two-study replication. Journal of Applied Psychology, 90(6), 1228-1240. 10.1037/0021-9010.90.6.1228
  5. Frese, M., & Keith, N. (2015). Action errors, error management, and learning in organizations. Annual Review of Psychology, 66, 661-687. 10.1146/annurev-psych-010814-015205
  6. Keith, N., & Frese, M. (2008). Effectiveness of error management training: A meta-analysis. Journal of Applied Psychology, 93(1), 59-69. 10.1037/0021-9010.93.1.59
  7. Lorenz, J., Rauhut, H., Schweitzer, F., & Helbing, D. (2011). How social influence can undermine the wisdom of crowd effect. PNAS, 108(22), 9020-9025. 10.1073/pnas.1008636108
The foundations shared by all our programmes (22 references)

The mechanics of our sessions: team play, the debrief, the before-and-after measure, spaced reminders.

  1. Nair, A. (2006). Meta-analysis of the relationship between quality management practices and firm performance—implications for quality management theory development. Journal of Operations Management, 24(6), 948-975. 10.1016/j.jom.2005.11.005
  2. Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405-435. 10.1016/S0272-6963(03)00004-4
  3. Sousa, R., & Voss, C. A. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91-109. 10.1016/S0272-6963(01)00088-2
  4. Levine, D. I., & Toffel, M. W. (2010). Quality management and job quality: How the ISO 9001 standard for quality management systems affects employees and employers. Management Science, 56(6), 978-996. 10.1287/mnsc.1100.1159
  5. Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350-383. 10.2307/2666999
  6. Tucker, A. L., & Edmondson, A. C. (2003). Why hospitals don't learn from failures: Organizational and psychological dynamics that inhibit system change. California Management Review, 45(2), 55-72. 10.2307/41166165
  7. Reason, J. (2000). Human error: Models and management. BMJ, 320(7237), 768-770. 10.1136/bmj.320.7237.768
  8. Dekker, S. (2007). Just Culture: Balancing Safety and Accountability. Ashgate (ouvrage).
  9. Zohar, D. (1980). Safety climate in industrial organizations: Theoretical and applied implications. Journal of Applied Psychology, 65(1), 96-102. 10.1037/0021-9010.65.1.96
  10. Christian, M. S., Bradley, J. C., Wallace, J. C., & Burke, M. J. (2009). Workplace safety: A meta-analysis of the roles of person and situation factors. Journal of Applied Psychology, 94(5), 1103-1127. 10.1037/a0016172
  11. Neal, A., & Griffin, M. A. (2006). A study of the lagged relationships among safety climate, safety motivation, safety behavior, and accidents at the individual and group levels. Journal of Applied Psychology, 91(4), 946-953. 10.1037/0021-9010.91.4.946
  12. Deci, E. L., Eghrari, H., Patrick, B. C., & Leone, D. R. (1994). Facilitating internalization: The self-determination theory perspective. Journal of Personality, 62(1), 119-142. 10.1111/j.1467-6494.1994.tb00797.x
  13. Reason, J., Parker, D., & Lawton, R. (1998). Organizational controls and safety: The varieties of rule-related behaviour. Journal of Occupational and Organizational Psychology, 71(4), 289-304. 10.1111/j.2044-8325.1998.tb00678.x
  14. Tannenbaum, S. I., & Cerasoli, C. P. (2013). Do team and individual debriefs enhance performance? A meta-analysis. Human Factors, 55(1), 231-245. 10.1177/0018720812448394
  15. Gollwitzer, P. M., & Sheeran, P. (2006). Implementation intentions and goal achievement: A meta-analysis of effects and processes. Advances in Experimental Social Psychology, 38, 69-119. 10.1016/S0065-2601(06)38002-1
  16. Howard, G. S. (1980). Response-shift bias: A problem in evaluating interventions with pre/post self-reports. Evaluation Review, 4(1), 93-106. 10.1177/0193841X8000400105
  17. ISO 9001:2015. Quality management systems — Requirements. Organisation internationale de normalisation (norme). www.iso.org/standard/62085.html
  18. ISO 14001:2015. Environmental management systems — Requirements with guidance for use. Organisation internationale de normalisation (norme). www.iso.org/standard/60857.html
  19. ISO 45001:2018. Occupational health and safety management systems — Requirements with guidance for use. Organisation internationale de normalisation (norme). www.iso.org/standard/63787.html
  20. ISO 22000:2018. Food safety management systems — Requirements for any organization in the food chain. Organisation internationale de normalisation (norme). www.iso.org/standard/65464.html
  21. INNORPI, Institut national de la normalisation et de la propriété industrielle (Tunisie) : normalisation, certification NT, fiche de membre ISO (organisme). ; https://www.iso.org/member/2158.html www.innorpi.tn/
  22. TUNAC, Conseil national d'accréditation (Tunisie) : accréditation des organismes de certification (ISO/IEC 17021-1) et accords de reconnaissance mutuelle EA, ILAC, IAF (organisme). www.tunac.tn/

Before you book

What is digital team building?

A team building session in which teams play challenges on participants' phones while a big screen shows the running order, the scores and the cinematic sequences. A facilitator runs the room from start to finish. Everything happens in person.

Do we need to install an app?

No. Participants scan a QR code and play in their phone's browser. No account, no password, no installation. It works on iPhone and Android.

Is there a limit on the number of participants?

No. The platform adapts to your headcount, from a small team to the whole company, in one or several rooms.

Demo

See “Develop a zero-defect culture” in action.

Thirty minutes on your premises. You play a challenge and see the report at the end.

Request a demo